Politique de confidentialité

Qui sommes-nous ?

L’adresse de notre site est : https://museon.fr.

Utilisation des données personnelles collectées

Nous accordons la plus grande importance à la protection de vos données. Nous avons établi des règles de sécurité et de confidentialité visant à garantir la meilleure protection possible de vos données. Nous avons besoin de collecter certaines informations lors de la commande. Cependant, les données à caractère personnel ne sont pas collectées sans votre consentement préalable.

Ces règles s’appliquent à tous les collaborateurs de l’entreprise.

MUSEON

Website Privacy Notice

1. About us

This website is operated by Spirale, a private company incorporated under the laws of France under company registration number 899501480, 13 rue du Labrador, 34000 Montpellier, FR (“Muséon”, “we”, “us”, “our”).

The website www.museon.fr and our mobile applications (“website”) lists various digital content, e.g. downloadable game titles and other downloadable content (“Content”). We sell on the website official keys, issued by the publisher and/or the developer of relevant Content (“Developer”), which allow the user to unlock, access and download the relevant Content from the Developer’s platform (“Code(s)”). We are not the Developer of the Content and we do not own or operate the Developer’s platform.

2. Who does this privacy notice apply to?

This privacy notice applies to individuals who access, browse and use our website. Its aim is to give you information on how we collect and process your personal data through your use of the website. We collect personal data when you access our website, register with us, contact us, send us feedback and product reviews, purchase Codes and other products via our website, post material to our website, request marketing updates and take part in promotions, surveys, affiliation or partnership programs via our website.

It is important that you read this privacy notice together with any other privacy notice or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are aware of how and why we are using your personal data.

3. Third party links

The website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notices of every website you visit. Please see our cookies policy for details of cookies and similar technologies served by third parties and how to control these.

4. Types of personal data we process

“Personal data” means information about an individual from which that person can be identified. It does not include data where an individual’s identity has been removed (anonymous data).

Throughout this privacy notice we use the term « processing » to refer to all activities involving your personal data, including collecting, handling, storing, sharing, accessing, using, transferring, erasing and disposing of it.

The personal data we collect about you depends on the particular activities carried out through our website. For example, we collect different types of personal data depending on whether you create a user account, purchase Codes or only browse the website. Typically we collect and process the following kinds of personal data:

• Identity and Contact Data includes your name, email address, and any personal data provided when contacting us and in the case of Muséon partners, any personal data provided in the course of our partnership;
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us, and in the case of Muséon partners this includes personal data relating to the administration, management and performance of our business relationship;
• Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access our website;
• Usage Data includes information about how you use the website such as the services you view or search for, page response times, download errors, length of visits and page interaction information (such as scrolling, clicks and mouse-overs); and
• Marketing and Communications Data includes your preferences in receiving marketing communications from us and your communication preferences.

We do not collect any special categories of personal data about you (this is personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership; genetic data; biometric data for the purpose of uniquely identifying an individual or data concerning health or sexual orientation). Nor do we collect any information about criminal convictions and offences. Please do not provide on the website or in any communications with us any special categories of personal data and/or personal data relating to criminal convictions and offences relating to you; or any personal data concerning any other person.

Where we need to collect personal data by law, or under the terms of a contract we have with you (e.g. under our Terms of Sale, and you do not provide that personal data when requested, we may not be able to perform the contract we have or are trying to enter into with you. We will inform you at the time of collecting personal data from you whether you must provide the personal data to use the website or any of our services, and whether the provision of personal data requested by us is optional.

5. How your personal data is received

We may receive your personal data through various means including:

• Direct interactions: You may give us your Identity and Contact Data, Profile Data, by creating and managing your user account, purchasing Codes, selecting preferences, providing product reviews, filling in website forms, sharing product details or by corresponding with us by post, email, social media or otherwise. This includes personal data you provide when you enter a competition, promotion or survey, give us feedback or contact us.
• Automated technologies or interactions: As you interact with our website, we collect Technical Data and Usage Data including details of, searches, sections viewed, traffic data, web logs and other communication data and the resources that you access. We collect this personal data by using cookies, tracking codes, server logs and other similar technologies. We may also receive Technical Data if you visit other websites using our cookies.
• Third party sources: We may also receive personal data about you from third parties, as set out below:
  • (a) Transaction Data from Developers, confirming the redemption of Codes you purchase from us.
  • (b) Technical Data from our analytics provider, Google Analytics.
  • (c) Identity and Contact Data, Financial Data and Transaction Data from providers of payment services such as PayPal, HiPay and Paysafecard.
  • (d) Identity and Contact Data, Profile Data, Financial Data and Transaction Data from Transactial Limited which is our Irish subsidiary company that provides various services in conjunction with the purchase and redemption of Codes including the processing of payments depending on the method of payment selected when purchasing Codes, customer services and technical support.
  • (e) Identity and Contact Data from publicly available sources such as a registrar of companies.
  • (f) Identity and Contact Data (your email address and name) when you login using the services of either Facebook or Google.

How we use your personal data

We have set out below a description of the ways we typically process your personal data and the legal grounds we rely on to do so.

To allow you to create and manage a user account on our website, including managing your public profile wish list products of interest, preferences, feedback, product reviews and survey responses, connecting with other website members and sharing games with your friends.

• Identity and Contact Data
• Profile Data

To check your age eligibility to buy certain Codes, to process and deliver your order including managing payments, fees, charges and refunds; and collecting and recovering money owed to us.

To respond to queries submitted through the website, telephone, social media or other means and to manage our relationship with you including: (i) product and service support; (ii) notification of changes to our services, terms of sale, cookies policy, privacy notice or other policies; (iii) user feedback, product review and survey facilities; (iv) user complaints and disputes; (v) administering your marketing and communication preferences; (vi) administering your data protection, privacy and other rights.

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

To use data analytics to monitor usage of the website, to measure the performance of the website and to optimise the website, to improve our services, marketing strategy and output, user interactions, relationships and experiences.

Generally, we do not rely on consent as a legal grounds for processing your personal data although we will request your consent before sending direct marketing communications to you via email, text message or other electronic means.

Marketing: We would like to send you information about our services, upcoming game releases, preorders and offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email and/or by mobile push notifications.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by using the ‘unsubscribe’ link in emails, changing your notifications settings on your mobile device or by contacting us using the information set out in section 13 below. You can also manage your personal data associated with your user account via the settings page.

If you agree as part of our cookies framework, we will use certain technologies that allow us to see whether news updates and other communications we send to you have been viewed and read. As explained in section 6 above, we use this information for our legitimate interests to develop our products and services, direct market and grow our business.

6. Your legal rights

Under certain circumstances, by law you may have the right to:

• Request access to your personal data (commonly known as a « data subject access request »). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate personal data we hold about you corrected.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below), where we may have processed your personal data unlawfully or where we are required to erase your personal data to comply with local law. We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your rights and freedoms.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the personal data is unlawful but you do not want us to erase it; (c) where you need us to hold the personal data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party. This enables you to ask us to provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the personal data to perform a contract with you.

• Right to withdraw consent: If you provide your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you wish to withdraw your consent, we will take steps to ensure we no longer process your personal data for the purpose(s) you originally agreed to, unless we have another legitimate basis for doing so in law. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

In order to exercise one or more of your rights in respect of your personal data, please contact us in writing using the information provided in section7 below. We will need you to provide us with information to identify you on our records, we will also need proof of your identity and address, and the information to which your request relates.

Please note that the settings page of your user account enables you to update, manage and download certain of your personal data and to disable your user account and delete [all] personal data associated with your user account.

You have the right to make a complaint to the data protection supervisory authority. However, we would appreciate the chance to deal with your concerns before you contact the supervisory authority and therefore ask you please contact us in the first instance using the information provided in section 7 below.

7. Contact us

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us through the support and contact us links on the website or by logging into your user account and log. You can reach us by mail to support@museon.fr, https://museon.fr.

14. Changes to this privacy notice

We will change this privacy notice from time to time and any changes will be contained in a revised privacy notice posted on the website. This version of the privacy notice was last updated on 19st July 2024 and historic versions can be obtained by contacting us using the information in section 7 above.